Frequently Asked Questions

You’ll find answers to the most commonly asked questions about our raffles here.

General FAQs

Who are the Stroke Association?

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work better, as well as to provide information to the owners of the site. A cookie often contains a unique number, which can be used to recognise your computer when a user of your computer returns to a website that it visited previously. Cookies are safe and secure and are commonly used by websites.

How does Stroke Association use cookies?

You can learn about how we use cookies here. In your web browser, you can choose to turn cookies on or off. You can also delete specific cookies or clear your browser’s cache (history). If you choose to disable cookies, some parts of this website will not work properly. Find out more here.

How do you protect my personal information?

We take your privacy very seriously and are committed to protecting your personal information.

Our Privacy Policy explains how we may collect and use the information you give us. To find out more about our Privacy Policy, click here.

If you wish to discuss your preferences for how we communicate and process your information please contact our friendly supporter relations team on 0300 3300 740. The line is open from 9am to 5pm, Monday to Friday.

Messages can be left outside office hours and a member of our team will call you back as soon as they are available.

What is responsible gambling?

The Stroke Association makes every effort to behave in a socially responsible manner. You must be at least 18 years old to play our lottery and raffles, and we have measures in place to ensure we do everything in our power to control underage playing. The Weekly Lottery and raffles are an incentivised means of supporting the Stroke Association. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

  • You should gamble only as a means of entertainment not to make money.
  • You should only gamble as much as you can afford to lose.
  • Before gambling, you should set yourself clear limits on how much you can afford to spend.

You should not attempt to gamble back money you have lost. If you think you may have a problem with gambling, contact the gambling support network, GamCare confidentially on 0808 802 0133. Alternatively, visit the GamCare website at www.gamcare.org.uk.

How can I get in touch with the Stroke Association?

If we haven’t answered your question here, please get in touch.

Draw FAQs

Why is the Stroke Association running raffles and Superdraws?

All of the proceeds from each raffle and Superdraw will go towards supporting vital services such as our Helpline, grants and support groups.

How much are tickets?

Each ticket costs just £1 and you can purchase up to 50 tickets for each raffle.

How do I enter?

You can enter online by clicking here.

Who can enter?

To enter our raffles you must aged 18 years or older and reside in England, Scotland or Wales.

Can you claim Gift Aid on my ticket purchase?

No, unfortunately the money collected through the sale of raffle / Superdraw tickets does not qualify for Gift Aid.

However, if you would like to make a goodwill donation on top of purchasing your raffle / Superdraw tickets, we can claim Gift Aid on your donation.

Please complete the Gift Aid information on your entry form so that we can claim Gift Aid on your behalf. Please read the declaration regarding Gift Aid carefully to ensure you are eligible.

What prizes are available?

For the Christmas Superdraw, the top prize is £8,000. You can also win the following cash prizes:

  • 2nd prize, £1,000
  • 3rd prize, £500
  • 4th prize, £25 (20 prizes available)
  • 5th prize, £10 (80 prizes available)

How will I know if I’ve won?

The full list of raffle winners will be published on this website after every draw.

The full list of Superdraw winners will be published on our lottery website after every draw.

If you are one of our lucky winners, you don’t need to claim your prize as we will automatically send your winning cheque to you in the post.

How much does the Stroke Association make from each ticket sold?

During the 12 months ending 31st January 2024, 67p from every £1 ticket spent in our raffles went to help support the vital work of the Stroke Association. 8p was given away in prizes and 25p was spent on running the draw.

What are the odds of winning a prize?

In our Christmas Superdraw, drawn on 12 January 2024, there was a 1 in 1,285 chance of winning a prize.

What are the terms and conditions?

Our terms and conditions are a list of rules we adhere to, to ensure you are completely clear about the terms of your entry. You can access the terms and conditions here, or you can telephone us on 0330 678 3059, or email us at strokeraffle@thecharityraffle.co.uk

I have another question – who can I talk to?

Please call our Raffle Hotline on 0330 678 3059 or email us at strokeraffle@thecharityraffle.co.uk

Good luck!

© Stroke Association
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